Privacy Policy
At De Bortoli Wines Pty Ltd we want to provide the best possible service across our wide range of products and services. To achieve this aim we need to make the most efficient use of your personal information.
However it is equally important to us that you are confident that any of your personal information entrusted to us is treated with the appropriate degree of privacy.
Who is De Bortoli Wines Pty Ltd?
De Bortoli Wines Pty Ltd is a family owned private company operating in the wine industry.
De Bortoli Wines Pty Ltd comprises a number of companies that include: -
- De Bortoli Wines Pty Limited. ABN 77 000 146 672
- De Bortoli Wines (Production ) Pty Ltd ABN 75 003 530 854
What does “personal information” mean?
Personal information is any information about you that identifies you or by which your identity can be reasonably determined.
Why we collect your personal information
Collecting your personal information is essential for De Bortoli Wines Pty Ltd to be able to conduct its business of providing products and services.
By collecting personal information we,
- set up and administer products and services
- determine your requirements and provide the appropriate product or service
- assess your product or service needs
- improve our products and services
- identify you and protect you from unauthorised access to your personal information.
If we do not collect and make use of your personal information, it would make it difficult to conduct business with you.
How do we collect your personal information?
Where possible we collect your personal information directly from you. Collection may take place in a number of ways such as when you complete an application form for credit or request a product or service over the telephone or Internet.
Often personal information is collected during the course of our relationship with you. Sometimes personal information may be collected about you from other sources. Examples of where we may receive personal information about you from another source and why this would happen are,
- credit reference about you from a credit reporting agency in the course of assessing your application for credit
- In this case we will require you to specifically consent to any collection, use or disclosure of your personal information by De Bortoli Wines Pty Ltd.
Your consent will be required in writing.
However, no matter how your personal information is collected, it is dealt with by De Bortoli Wines Pty Ltd in accordance with this Privacy Policy.
How we use your personal information
We use the personal information that we collect so that we can conduct our business of providing products and services and to administer and enhance the business relationships we have with you.
To enable us to do this we may share your personal information with the related companies within De Bortoli Wines Pty Ltd
Direct Marketing
From time to time we may use your personal information to provide you with information about our extensive range of products and services.
If you do not want to receive any of this information contact us at anyone of our branches or by calling the Privacy Officer De Bortoli Wines Pty LTD 02 69660 100.
Once you have told us you no longer wish to receive information about our products and services. We will not send you any further material, you can, however, change your mind about receiving information about our products, and services at any time - either way, you just need to let us know.
De Bortoli Wines Pty LTD does not disclose your personal information to any party outside De Bortoli Wines Pty LTD for the purposes of allowing them to direct market their products or services to you.
If the law requires us to provide you with certain information about our product or services that you receive from us. You will continue to receive this type of information from us even if you have decided not to receive information about our products and services generally.
Do we disclose your personal information to anyone?
De Bortoli Wines Pty LTD may disclose your personal information in certain circumstances.
Sometimes we are required or authorised by law to disclose your personal information. For example we may disclose your personal information to a Court in response to a subpoena or to the Australian Taxation Office following a direction issued under taxation laws.
We may also disclose your personal information where you have consented to us doing so. Your consent to the disclosure of your personal information may be given explicitly such as in writing or verbally or may be implied from your conduct such as when you discuss details of the relationship you have with us publicly with the media.
Generally however we do not disclose your personal information to any party outside De Bortoli Wines Pty LTD unless that party is contracted to De Bortoli Wines Pty LTD to provide administrative services or activities on our behalf and that party is bound by the same privacy rules we follow.
Ensuring your personal information is up-to-date
We rely on the personal information we hold about you to efficiently conduct our business relationship with you. For this reason, it is very important that the personal information we collect from you is accurate, complete and up-to-date.
During the course of our business relationship should any changes occur to your personal information you can contact us at anytime to update, correct inaccurate or incomplete information.
Is my personal information secure?
The protection of your personal information is a priority for De Bortoli Wines Pty Ltd.
This is why we take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
We employ a number of means to protect your personal information including,
- external and internal premises security .
- restricted access to personal information.
- entering into confidentiality agreements with all contractors and third party organisations.
- having in place stand-by systems to deal with major business interruptions.
- maintaining technology products to prevent unauthorised computer access.
- regular reviewing and testing of our technology in order to improve the level of security.
Furthermore, when we no longer require your personal information it is our practice to securely destroy the information or delete it from our systems.
Can I access the personal information De Bortoli Wines Pty LTD holds about me?
You may request access to any of the personal information we hold about you.
In most cases, a summary of personal information such as your name and address details, contact telephone numbers, 02 69 660 100.
For more detailed requests for access to personal information, for example, access to information held in archives, a fee may be charged to cover the cost of retrieval and the supply of this information to you.
All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. Some requests for access may take longer than 30 days to process depending upon the nature of the personal information being sought.
DeBortoli Wines Pty LTD may be required by law to retain your personal information for a period of time after you have ceased your business relationship with us. After the required time has passed we attend to the secure destruction or deletion of your personal information.
Can my request for access to my personal information be denied?
De Bortoli Wines Pty LTD is not always required to provide you with access to your personal information upon your request.
We may refuse you access to personal information in a number of circumstances such as where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request for access is regarded as frivolous or vexatious.
If we deny your request for access to, or refuse your request to correct your personal information, we will explain why.
What is a Commonwealth identifier?
A Commonwealth identifier, is a Commonwealth Government or Commonwealth Government agency designated identification number such as your Tax File Number (TFN) or Medicare number.
De Bortoli Wines Pty LTD does not use Commonwealth identifiers as a means of identifying the personal information that we may have collected about you.
Do I have to be identified at all?
Generally it is not possible for us to do business with you unless we have identified you. Wherever it is lawful and practicable to do so, we may offer you the opportunity to deal with us anonymously. For example, when making an inquiry about current type of products or services we offer.
Does my personal information leave Australia ?
De Bortoli Wines Pty LTD does not send personal information outside Australia unless it is authorised to do so by law.
Sensitive information
If personal information concerns particular topics it is regarded as sensitive information.
Sensitive information can be information about your.
- racial or ethnic origin
- political opinions
- membership of a political association
- religious beliefs or affiliations
- philosophical beliefs
- membership of a professional or trade association
- membership of a trade union
- sexual preferences or practices
- criminal record
- health
De Bortoli Wines Pty LTD only collects, uses or discloses sensitive information about you as is allowed by law for example where we have received your consent to do so or the collection is necessary for the establishment, exercise or defence of a legal claim.
Access to our services via the Internet
Whilst the Internet has brought many improvements to the way De Bortoli Wines Pty LTD is able to do business with you we also understand that you may have concerns about the personal information collected about you online or the security of your personal information that may be exchanged between us online.
Security of your personal information online
De Bortoli Wines Pty LTD maintains significant technology and procedures in respect to its online transactions. These measures are continually updated to maintain this security and are regularly audited by external experts.
Our Privacy Policy may change from time to time, De Bortoli Wines Pty LTD constantly reviews all its policies and procedures to keep up to date with changes in the law, technology and market practice. As a result we may change this privacy policy from time to time. If you have a question about this Privacy Policy or wish to lodge a request to access your personal information you can contact us in any of the following
By telephoning 02 69 660 100 By writing to:-
De Bortoli Wines Pty LTD
Privacy Officer
P.O Box 21
Bilbul NSW 2680
Can I complain about a breach of my privacy?
If you believe that De Bortoli Wines Pty LTD has not protected your personal information as set out in this privacy policy you may lodge a complaint with us in any of the following ways,
By telephoning 02 69 660 100 By writing to:-
De Bortoli Wines Pty LTD
Privacy Officer
P.O Box 21
Bilbul NSW 2680
What if I am not satisfied with De Bortoli Wines Pty LTD response?
If you are not satisfied with the result of your complaint to De Bortoli Wines Pty LTD you can refer your complaint to the Federal Privacy Commissioner.
You can contact the Federal Privacy Commissioner,
By telephoning 1300 363 992
By writing to Director of Complaints Office of the Federal
Privacy Commissioner GPO Box 5218
Sydney, NSW 1042
